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- Warranty is not transferable.
- This warranty is effective only if the product is purchased from ITSU.
- Proof of purchase (Original Receipt) is required for all warranty repairs.
- All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited to the duration stated in the warranty policy.
- Product warranties are valid within Indonesia only and exclude the following coverages:
- a) Goods damaged by household pests and/or an act of God, including but not limited to fire and floods.
- b) Damages caused by unauthorized repairs and/or tampering of the goods.
- c) Using the wrong voltage output which caused electrical damage to the goods.
- d) Normal wear and tear to the exterior and interior of the goods, cosmetic parts, leather or synthetic leather.
- e) Accessories and attachments which do not belong to the massage unit
- Warranty is not effective to rental, business, commercial, institutional or other non-residential users.
- All services covered by this warranty must be approved by ITSU and repaired by authorized technician only.
- If replacement parts for defective materials are not available, ITSU reserves the right to make substitution in lieu of repair or replacement.