Warranty Claims

Warranty is not transferable.
This warranty is effective only if the product is purchased from ITSU.
Proof of purchase (Original Receipt) is required for all warranty repairs.
All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited to the duration stated in the warranty policy.
Product warranties are valid within Indonesia only and exclude the following coverages:
- a) Goods damaged by household pests and/or an act of God, including but not limited to fire and floods.
- b) Damages caused by unauthorized repairs and/or tampering of the goods.
- c) Using the wrong voltage output which caused electrical damage to the goods.
- d) Normal wear and tear to the exterior and interior of the goods, cosmetic parts, leather or synthetic leather.
- e) Accessories and attachments which do not belong to the massage unit
Warranty is not effective to rental, business, commercial, institutional or other non-residential users.
All services covered by this warranty must be approved by ITSU and repaired by authorized technician only.
If replacement parts for defective materials are not available, ITSU reserves the right to make substitution in lieu of repair or replacement.

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